Spartan IT Solutions Technical Support is an integral part of Software Subscription and implementation. It offers simple yet flexible support to supplement your IT support staff skills. Electronic access to Spartan's technical support knowledge bases.
Phone/E-mail access to technical product specialists for answers to product-specific and task-oriented questions about everything—from installation to the operation of currently supported Spartan software products.
3. Submit a Ticket
To get quick and efficient support, please open a support ticket for your problem by logging to your client area.With Remote Support we can view, diagnose and rapidly solve your problems anywhere in the world without being there physically.
Frequently Asked Questions
At Spartan IT Solutions, Quality is a main priority. We do everything to ensure our customer satisfaction. The goal of our company is to build customized software applications and management information systems that meet the highest standards of quality. We "get into your head" and develop a deep understanding of your needs, wants and expectations. The result is an exceptional product.
Yes, we do support all software we design on the basis of a product license. This generally includes bug-tracking and fixing. Feature enhancements and developments are handled.
It's an interactive process. For successful design project realization we need a detailed specification. You should point all your preferences concerning style, color gamut, shapes. Also we need to know your project specification, description of the application the design will be developed for. It would be great to have demo versions of your programs for further design development.
Yes, we do a huge amount of software testing: QA, system testing, functionality & feature testing, integration testing, regression testing, web software testing, compatibility testing on various platforms, load and performance testing, test case preparations, execution of test cases, reporting, etc.
We are doing our best to avoid programming errors in products delivered to our customers. However, everybody familiar with software development practice knows that from time to time bugs appear even in the highest quality products. We are trying to fix bugs as soon as possible.