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Website Maintenance

We do your website maintenance and updates whenever its required. We have an dedicated team to work on this throughout the year.

Business leaders and corporate executives today are hard pressed for time to get into the nitty-gritty of maintaining the company websites. That's where we come in. Our dedicated support team works around the year to ensure that your website is always online, up to date and secure.

Our website maintenance contracts cover the following areas:

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Website Content Updates

Any updates to the site content are just an email away. Send them to the support team and they are done.

Technical Support

A ticketing system is in place to help you with any technical assistance you might need over email or phone.

Check for Broken Links

Run a link checker to crawl your site and look for broken links that frustrate users and reduce search engine rankings.

Content Management System

Our team will maintain the CMS system for the site so that they or you can update the site. We ensure content management system updates including plugin & software updates.

Website Backups

Our periodic backups ensure that the site is restored quickly after any eventuality such as server failure, malware attacks etc.

Analytics

Create a Google Analytics dashboard to highlight the most important metrics for your site.
Look for trends (good or bad) in your key metrics.

Site Speed

Use different tools to identify issues that might be slowing down your site.Use Google Analytics to spot trends (good or bad) in your site’s performance.

Search Engine Optimization

Use a tool like moz.com to identify structural issues with your site that may affect how search engines view your site like missing titles or duplicate content.
Identify new referrers that are sending traffic to your site. Check Google Webmaster Tools for any crawl errors.

Spam

If your site accepts comments or other content created by your users, check for any spam that may have gotten past your filters.

Test your website to ensure it displays correctly across all browsers and devices.

Does your website display correctly on an iPhone 6? How about the latest Android phone? What if someone still has an iPhone 4 or 5?
What about an iPad mini with an older operating system? Or an Amazon Kindle?
What about a PC with an older version of Windows running Internet Explorer, or a new MacBook using the latest version of Safari?
I think you get the point.
It happens on millions of websites every day, and can be a revenue leak for any business. We won’t let it happen to you.

Functionality

Test any important functionality like filling out contact forms, signup forms, checkout forms, etc. to make sure everything is working.
This checklist is meant as a minimum starting point. You can certainly go deeper in any one of these areas depending on your site’s purpose and goals.
None of these tasks are overly time consuming. But, when you add them all together website maintenance can be a decent chunk of work. You probably have a million other things that require your attention. Like flossing, website maintenance probably isn’t high on your list.
We offer website maintenance packages that cover these tasks and more. Get in touch if you’d like to outsource these headaches and have a piece of mind that your site is in good shape.

Frequently Asked Questions about the Website Maintenance Contract

Q. What is cover under website content updates?

Website content updates includes modification of pages, changes to photos and graphics on the site, changes to website content such as adding of paragraphs etc. This however does not include any changes to the site design itself.

Q. Is there any limit for updates from client request?

Currently we do not set any limits on the number of requests the client can request. However we do reserve the right to negotiate the contract if the frequency of updates increases unexpectedly or if support is required beyond the normal updates to the website.

Q. What are includes in technical support?

Websites are dynamic in terms of data flow to and from the web servers. Web servers are like any other computer, prone to malfunctions and glitches. Although most hosting companies promise high uptimes there are times when we have to intervene.
Our technical support service as part of the website AMC includes:

  • Immediate response and investigation in case the website does not load.
  • Changes to the setup of the server such as adding sub-domains.
  • Managing the email addresses and email setup for the website.
  • Updating of scripts and code when newer browser versions are released.
  • Answering technical queries from the client and advising the client on technical issues.

Q. What does security updates and backup services include?

There are many levels of security for each website, starting from the server level firewalls to the password protected login systems of the website. These have to be maintained, monitored and updated regularly. Everyday new threats come up on the internet and each one has to be dealt with and secured against. This requires vigilance and strong security routines.
Updates to the website code and scripts to ensure security remains

  • To apply patches and solutions wherever security loopholes are detected.
  • To routinely update the security protocols of the server.
  • To take regular backups of critical data of the site
  • To restore the data in the worst case scenario of the server crashing or being hacked.

Consider the annual maintenance contract as an insurance policy to keep your website going throughout the year and contributing valuably to your business.